Shipping Policy

Order Processing

We are a small business based in Tomball, Texas, and we work hard to process and ship orders as quickly as possible.

Orders are generally processed and prepared for shipment within 24–48 hours during our normal U.S. business hours. Processing times may vary during holidays, promotions, or periods of high order volume.

Please note that processing time is separate from shipping/transit time. Shipping transit time begins once your order has been shipped and accepted by the carrier.

Shipping Options

We offer multiple shipping options at checkout, including:

• Basic Shipping — Standard shipping service available for the rate displayed at checkout.
• Express Shipping — Expedited shipping service available for an additional fee.

The available shipping options, costs, and estimated transit times will be displayed at checkout based on your order and shipping destination.

Shipping and delivery times are estimates and are not guaranteed. Once your order has been shipped, delivery times are determined by the carrier and may be affected by weather, holidays, carrier delays, or other circumstances outside of our control.

Shipping Carrier

We may use different shipping carriers depending on the order and destination. We reserve the right to select the carrier that provides the most appropriate and cost-effective shipping service for your order.

The carrier selected for your order may vary from one shipment to another.

Shipping Charges

Shipping costs are the responsibility of the customer and will be calculated and displayed at checkout before the order is completed.

The shipping charge is based on the shipping option selected, destination, order details, and other applicable factors.

Tracking Information

Once your order has been shipped, you will receive shipping confirmation and tracking information when available.

Please allow some time for tracking information to update after your package has been accepted by the carrier.

Delayed, Lost, or Stolen Packages

Once an order has been shipped and transferred to the shipping carrier, we are not responsible for delays caused by the carrier.

If your package is delayed, please use the tracking information provided to contact the shipping carrier directly for the most current information.

We are not responsible for packages that are confirmed by the carrier as delivered but are subsequently lost or stolen. We recommend shipping orders to a secure location where someone can receive the package.

Incorrect or Incomplete Shipping Address

Customers are responsible for providing an accurate and complete shipping address at checkout.

If an order is returned to us because the shipping address provided by the customer was incorrect or incomplete, the customer may be responsible for any additional shipping costs required to reship the order.

Returned Packages

If a package is returned to us by the shipping carrier due to an incorrect address, unsuccessful delivery attempts, refusal of delivery, or another issue caused by the customer, we will contact the customer regarding available options.

Additional shipping charges may apply if the customer requests that the order be reshipped.

Questions About Your Order

If you have questions regarding the status of your order or shipping, please contact us with your order number, and we will be happy to assist you.